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Customer Updates

Keep everyone in the loop — without the phone calls

Your customers can request order updates directly through their portal. You respond in-app. No chasing, no awkward calls, no “let me check and call you back.” Clear, logged communication everyone can see.
All plans
“Request Update” button in the customer portal
Normal and urgent priority levels
Resolution workflow with notes and status updates
Full audit trail — no more he-said-she-said
Notification centre with unread indicators
Communication log per order across all channels
Customer update request flow

Ready to simplify your deliveries?

7-day free trial. Full access to all features. No credit card required.