Features›Customer Updates

Keep everyone in the loop — without the phone calls

Your customers can request order updates directly through their portal. You respond in-app. No chasing, no awkward calls, no “let me check and call you back.” Clear, logged communication everyone can see.

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“Request Update” button in the customer portal
Normal and urgent priority levels
Resolution workflow with notes and status updates
Full audit trail — no more he-said-she-said
Notification centre with unread indicators
Communication log per order across all channels
steddi
Luxecraft Furniture
DashboardOrdersStockInvoicesAddressesIntegrations
1
Sarah Bennett
Account owner
DEL-2607-0184
Delivery · Duration: 30 mins · Created 12 June 2026
Delivered Sat, 13 Jun at 15:10Delivered
DELIVERY
6 The Royal Crescent, Bath, BA1 1AB
Recipient · Bath
+44 7700 900 000
hello@luxecraft.co.uk
View on Google Maps
ITEMS (3)Total 80.0 kg · 1.90 m³
Wardrobe1 × · 65 kg
Small box1 × · 3 kg
Medium box1 × · 12 kg
TIMELINE
Order Created
12 Jun 2026 · 16:42
Collected — With Driver
13 Jun 2026 · 09:20
Out for Delivery
13 Jun 2026 · 15:03
Delivered
13 Jun 2026 · 15:10
Proof of Delivery
Delivered
13 Jun 2026 at 15:10
RECEIVED BY
M. Ellis
SIGNATURE
PHOTOS
TRACKING LINK
Share with your customer to track delivery.
app.getsteddi.com/track/9f4c…

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