Features›Warehouse Issues

Never let an issue slip through the cracks

When an order is collected damaged, delivered to the wrong address, or refused at the door — log the issue right there. It stays in your warehouse issues tab so the relevant department can work through them, update the status, and mark them resolved. No more forgotten problems.

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Grow+
Log issues directly from collection, delivery, or warehouse screens
15+ issue categories: damaged, missing, wrong item, refused, short delivery, and more
Issues linked to the original order for full context
Status workflow: Open → In Progress → Resolved
Assign issues to departments or team members
Resolution notes and audit trail for every issue
Filter and search by status, category, customer, or date
Dashboard overview with open, in-progress, and resolved counts
steddi
DashboardOrdersRoutingDebrief 6CustomersSuppliersWarehouseOperationsInvoicesSettings
4
PS
Priya Shah
Northbound Logistics
Warehouse
Coming InComing BackHoldingLocationsAssign LocationsStockIssuesLoading
← Back to orders
Exchange with collect addressCollected · With Driver
LCF
Collection
Hill St, Oldham OL4 2AG, UK
Delivery
25 Bedford St, Derby DE22 3PB, UK
Scheduled
06/06/2026
1 of 1 parts receivedAll received — Ready to route
Log Order Issue
Scan Labels
Open Camera to Scan
Log Order Issue
Affected Parts (optional — leave empty for order-level)
Issue Type *
DAMAGE
Damaged on ArrivalDamaged in WarehousePackaging Damaged
MISSING
Missing ItemMissing Parts/HardwareShort Delivery
WRONG ITEM
Wrong Item DeliveredWrong QuantityWrong Colour/Variant
OTHER
Labelling ErrorStorage IssueOther
Description *
Two chair legs cracked in transit — visible split on arrival, photographed at receiving.
CancelLog Issue

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