Failed deliveries handled, not forgotten
When a driver can't deliver — wrong address, customer refused, item damaged — they log the reason on the spot. The items are automatically tracked back to your warehouse with full visibility. Once received, your team decides the next step: redeliver on a new route, hold in the warehouse, or return to sender. Issues for damaged or missing items are created automatically so nothing gets lost.
Premium+
Failed deliveries automatically tracked back to warehouse with driver’s failure reason
Incoming view shows all items coming back — failed, refused, returns, exchanges, and collections
Warehouse decides the next step: redeliver on a new route, hold, or return to sender
Issues auto-created for damaged, missing, or wrong items — no manual logging needed
15 issue types across 5 categories: damage, missing, wrong item, collection, and more
Status workflow: Open → In Progress → Resolved with full audit trail
Photo evidence, condition tracking, and customer portal notifications
Failed orders stay as “failed” until your warehouse team processes them — no accidental re-routing
